OPTIC 108 - Optical Office & Business Managemen

5 Credits

Includes customer service, patient scheduling, telephone technique, insurance billing, inventory and cost controls, employer relations and marketing.

Fees

Quarters Typically Offered

Designed to Serve Individuals currently employed in the optical industry or individuals interested in becoming a dispensing optician apprentice.
Active Date 2011-07-21

Grading Basis Decimal Grade
Class Limit 30
Contact Hours: Lecture 55 Lab 0 Field Studies 0 Clinical 0 Independent Studies 0
Total Contact Hours 55
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
Course Outline
Customer Service: Understanding the customer, telephone technique, sales techniques, scheduling appointments, insurance billing. Marketing: Demographics, techniques, promotional planning, making an ad, internal and external strategies Employer Relations: Understanding personalities, interview and hiring techniques, image improvement. Financial Controls: Inventory, labor, materials, break-even, receivables, Business Law and Liability.

Student Learning Outcomes