HOST 258 - Managing Hospitality Technology

5 Credits

This course provides an introduction to managing hospitality technology, a field that can be described as containing three core components: hospitality applications, technology management, and core technology. First, hospitality applications breaks software and hardware into three distinct sections: applications guests use, applications team members use, and applications managers use for strategic functions. Secondly, technology management includes strategic planning and system selection. Finally, core technologies includes infrastructure, technology systems, and systems security. The final exam in this course is an opportunity for students to earn their CHTP designation (Certified Hospitality Technology Professional).

Fees

Quarters Typically Offered
Spring Day, Online

Designed to Serve Any individual interested in managing technology as a component of their career is well-suited for enrollment in this course.
Active Date 20201105T14:51:08

Grading Basis Decimal Grade
Class Limit 28
Contact Hours: Lecture 55
Total Contact Hours 55
Degree Distributions:
Restricted Elective Yes
Course Outline
This course provides an overview of technology needs in the hospitality industry:

Addresses essential aspects of computer systems, such as hardware, software, and generic applications
Focuses on computer-based property management systems for both front office and back office functions
Examines features of computerized restaurant management systems
Describes hotel sales computer applications, revenue management strategies, and accounting applications
Addresses the selection and implementation of computer systems
Focuses on managing information systems
Examines the impact of the Internet and private intranets on the hospitality industry

Student Learning Outcomes
Learners will describe hospitality technology applications and their operational utilities.

Learners will identify features of the three major components necessary for a complete computer system: input/output devices, a central processing unit, and external storage devices.

Learners will explain the function of common interfacing technologies, which include point-of-sale systems, call accounting systems, energy management systems, electronic locking systems, and guest-operated devices.

Learners will outline the components of information management, with special attention paid to data processing and database management.

Learners will identify the various threats to technology systems and the security precautions that should be taken to keep those systems safe.

Learners will describe the elements of technology system maintenance.

Learners will negotiate strategic management decisions in case study situations from the perspective of technology application directors.