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Apr 26, 2024
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HOST 115 - Cruise Line Operations4 Credits This survey course of the cruise line industry provides an overview of cruising, an introduction to basic concepts associated with this emphasis area of hospitality and tourism, and the dynamics of modern cruising. Students successfully completing this course will learn industry terminology, operations, stakeholder collaboration, geography, and cross-cultural communication as it relates to cruising. Finally, emerging trends concerned with the futurology of the cruise line industry will be recognized.
Fees
Quarters Typically Offered Fall Day, Online Designed to Serve Hospitality and Tourism students and any students interested in the cruise line industry, cruising, or general operations including those of stakeholder groups associated with cruising. Active Date 20210311T08:50:21
Grading Basis Decimal Grade Class Limit 32 Shared Learning Environment Yes Contact Hours: Lecture 44 Total Contact Hours 44 Degree Distributions: ProfTech Course Yes Restricted Elective Yes Course Outline Learners completing this course will:
- Identify principal cruise lines and associations through effective use of industry terminology
- Explain cruise ship profiles and hierarchy
- Know where to find and take advantage of professional opportunities
- Comprehend basic employee engagement and job descriptions and responsibilities onboard and off-board with primary stakeholder groups
- Example cruise line customer service
- Understand and be able to succeed in the niche area of cruise line sales and marketing
- Be able to navigate maritime destinations, ports of call, and itineraries
Student Learning Outcomes Learners will define terminologies in the cruise line industry.
Learners will analyze the principal cruise line enterprises and associations in the global cruising industry.
Learners will construct itineraries by leveraging their knowledge of maritime maps, ports of call, and international law.
Learners will classify crew roles and responsibilities on board cruise ships.
Learners will demonstrate customer service skills needed in cruise line operations.
Learners will describe market forces that exist in the domestic, regional, and international cruising market.
Learners will identify professional opportunities in the cruise line industry.
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