HOST 110 - Lodging Operations

4 Credits

This course is a study of lodging establishments such as hotels, motels, and resorts. Topics include career paths, departmental responsibilities and communication, hotel brands/flags, processes at the operations level, and stakeholders peripheral to operations such as hotel owners and hospitality consultants. Furthermore, management techniques such as staffing, PCI compliance, POS/PMS, front office staff training, real estate cap rates, and budgeting are covered.

Fees

Quarters Typically Offered

Fall Day, Online

Designed to Serve Hospitality and Tourism Management students and all College students, particularly those interested in business, management, real estate, finance, lodging operations, and entrepreneurship.
Active Date 2016-03-17

Grading Basis Decimal Grade
Class Limit 28
Shared Learning Environment Yes
Contact Hours: Lecture 44 Lab 0 Field Studies 0 Clinical 0 Independent Studies 0
Total Contact Hours 44
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
Course Outline
Learners completing this course will be able to: 1) Define and describe key concepts of the lodging industry; 2) Recognize and describe operations divisions involved in lodging operations; 3) Demonstrate an ability to compare and assess room rates; 4) Understand the basic components of POS, PMS, and PCI Compliance; 5) Comprehend the budgeting process including staffing and procurement; 6) Differentiate and identify flags; 7) Be able to read a daily checklist at the property level; 8) and comprehend decision-making at the ownership level.

Student Learning Outcomes
Learners will define key terminologies and concepts in the lodging industry.

Learners will create career pathways based on individual skill sets, traits, opportunities, and organizational charts.

Learners will correctly compute lodging industry math.

Learners will accurately interpret budgets, POs, and staffing documents.

Learners will formulate appropriate decision-making at the operations, management, and ownership levels for a given hypothetical situation.

Learners will recognize line items on daily checklists (i.e. responsibilities by department).